Complaints procedure

If you have any problems or issues with:

  • ordering a kit online
  • receiving your kit
  • missing components in your kit
  • having trouble taking a sample
  • sending your sample back to the laboratory
  • receiving your results

please contact for help and assistance.

It is the aim of The Doctors Laboratory (TDL) to maintain its core values. Two of these core values are to commit to service excellence, and to be  enthusiastic about continuous improvement.

If you wish to raise a complaint about the service you receive, please contact Cyril Taylor, Director of Compliance, or Annette Wilkinson, Director of Service, at giving details of the complaint.

The information forwarded will be treated as confidential and investigated by the above persons. This process will link into Quality Management procedure for incident investigation. Corrective and preventative actions will be introduced where indicated.